just thought

Considering the amount of posted threads regarding drivers, install problems, etc..., can you imagine the phone calls going to MS support lines from people who have corrupted their systems and can't access the interweb or AOL?
"My printer won't work." "Is your printer plugged in?" "I can't really tell if my printer is plugged in. It's too dark." "Why is it too dark?" "The power's out."
I imagine it's the same people who enjoy the food at state fairs and arenas.
I get a grin just thinking about it!
I propose as a suggestion to MS:
Initiate some sort of user experience/proficiency test before you do this again.
So yeah, anyways, good luck with the whole phone support callcenter thing.

Mark, I don't think so. PSS does not accept Vista calls.
"Mark D. VandenBerg" wrote in message

Considering the amount of posted threads regarding drivers, install problems, etc..., can you imagine the phone calls going to MS support lines from people who have corrupted their systems and can't access the interweb or AOL?
"My printer won't work." "Is your printer plugged in?" "I can't really tell if my printer is plugged in. It's too dark." "Why is it too dark?" "The power's out."
I imagine it's the same people who enjoy the food at state fairs and arenas.
I get a grin just thinking about it!
I propose as a suggestion to MS:
Initiate some sort of user experience/proficiency test before you do this again.
So yeah, anyways, good luck with the whole phone support callcenter thing.

Please replace user and press any key to continue :P
but..... remember the classic
Keyboard failed or no keyboard present press F1 to enter setup or F2 to continue :)

"Mark D. VandenBerg" wrote in message

Considering the amount of posted threads regarding drivers, install problems, etc..., can you imagine the phone calls going to MS support lines from people who have corrupted their systems and can't access the interweb or AOL?
"My printer won't work." "Is your printer plugged in?" "I can't really tell if my printer is plugged in. It's too dark." "Why is it too dark?" "The power's out."
I imagine it's the same people who enjoy the food at state fairs and arenas.
I get a grin just thinking about it!
I propose as a suggestion to MS:
Initiate some sort of user experience/proficiency test before you do this again.
So yeah, anyways, good luck with the whole phone support callcenter thing.

MOOD SPOILER!!!
And I was having a fun day so far...
"Colin Barnhorst" wrote:
> Mark, I don't think so. PSS does not accept Vista calls.

On Fri, 16 Jun 2006 07:23:02 -0700, Mark D. VandenBerg wrote:

Considering the amount of posted threads regarding drivers, install problems, etc..., can you imagine the phone calls going to MS support lines from people who have corrupted their systems and can't access the interweb or AOL?
"My printer won't work." "Is your printer plugged in?" "I can't really tell if my printer is plugged in. It's too dark." "Why is it too dark?" "The power's out."
I imagine it's the same people who enjoy the food at state fairs and arenas.
I get a grin just thinking about it!
I propose as a suggestion to MS:
Initiate some sort of user experience/proficiency test before you do this again.
So yeah, anyways, good luck with the whole phone support callcenter thing.

Thats not a bad idea, a multi choice questionaire / comprehension test type of thing generating random questions based on the online Vista Beta documentation to at least make sure people read it properly to find the answers.
I would also say enforced reading of your tips post.
OTOH this is the most amusing NG I have read in years I have been reduced to tears several times.
Jonah

It's better than anything I have on Tivo, that's for sure!
"jonah" wrote:

On Fri, 16 Jun 2006 07:23:02 -0700, Mark D. VandenBerg MarkDVandenBerg@discussions.microsoft.com> wrote:
Considering the amount of posted threads regarding drivers, install problems, etc..., can you imagine the phone calls going to MS support lines from people who have corrupted their systems and can't access the interweb or AOL?
"My printer won't work." "Is your printer plugged in?" "I can't really tell if my printer is plugged in. It's too dark." "Why is it too dark?" "The power's out."
I imagine it's the same people who enjoy the food at state fairs and arenas.
I get a grin just thinking about it!
I propose as a suggestion to MS:
Initiate some sort of user experience/proficiency test before you do this again.
So yeah, anyways, good luck with the whole phone support callcenter thing.
Thats not a bad idea, a multi choice questionaire / comprehension test type of thing generating random questions based on the online Vista Beta documentation to at least make sure people read it properly to find the answers.
I would also say enforced reading of your tips post.
OTOH this is the most amusing NG I have read in years I have been reduced to tears several times.
Jonah

Continue with your fun. btw, the TechBeta testers have filed nearly 100,000 bug reports and suggestions to date. That's fun.
"Mark D. VandenBerg" wrote in message

MOOD SPOILER!!!
And I was having a fun day so far...
"Colin Barnhorst" wrote:
Mark, I don't think so. PSS does not accept Vista calls.

Holy Shittake mushrooms!
In all honesty, though, what's the percentage of suggestions and bug reports that are duplicates or related-code based? I would (total uninformed guess) think it's over 20%.
Also, If you remove all the ones from that pesky little gnome, Pirrilo, the actual total is reduced significantly!
"Colin Barnhorst" wrote:
btw, the TechBeta testers have filed nearly 100,000 > bug reports and suggestions to date. That's fun.

Duplications are not as big a problem as unintellible reports with subject lines like "Networking really sucks" and failure to describe the steps needed to reproduce the bug. Microsoft has prepared several videos and have frequest chats just for "Reporting Great Bugs." It is helping.
"Mark D. VandenBerg" wrote in message

Holy Shittake mushrooms!
In all honesty, though, what's the percentage of suggestions and bug reports that are duplicates or related-code based? I would (total uninformed guess) think it's over 20%.
Also, If you remove all the ones from that pesky little gnome, Pirrilo, the actual total is reduced significantly!
"Colin Barnhorst" wrote:
btw, the TechBeta testers have filed nearly 100,000 bug reports and suggestions to date. That's fun.

I'm surprised that nobody has asked where the any key is.............. ;o)
-- Jane, not plain ;) 64bit enabled ;) Batteries not included. Braincell on vacation ;) "Mark D. VandenBerg" wrote in message

It's better than anything I have on Tivo, that's for sure!
"jonah" wrote:
On Fri, 16 Jun 2006 07:23:02 -0700, Mark D. VandenBerg MarkDVandenBerg@discussions.microsoft.com> wrote:
Considering the amount of posted threads regarding drivers, install problems, etc..., can you imagine the phone calls going to MS support lines from people who have corrupted their systems and can't access the interweb or AOL?
"My printer won't work." "Is your printer plugged in?" "I can't really tell if my printer is plugged in. It's too dark." "Why is it too dark?" "The power's out."
I imagine it's the same people who enjoy the food at state fairs and arenas.
I get a grin just thinking about it!
I propose as a suggestion to MS:
Initiate some sort of user experience/proficiency test before you do this again.
So yeah, anyways, good luck with the whole phone support callcenter thing.
Thats not a bad idea, a multi choice questionaire / comprehension test type of thing generating random questions based on the online Vista Beta documentation to at least make sure people read it properly to find the answers.
I would also say enforced reading of your tips post.
OTOH this is the most amusing NG I have read in years I have been reduced to tears several times.
Jonah

On Sat, 17 Jun 2006 06:38:39 +1000, "Jane C" wrote:

I'm surprised that nobody has asked where the any key is.............. ;o)

Patience.........sooner or later there is always one.
8-)
Jonah

I use the space bar for "my" any key. :>
"Jane C" wrote in message

I'm surprised that nobody has asked where the any key is.............. ;o)
-- Jane, not plain ;) 64bit enabled ;) Batteries not included. Braincell on vacation ;) "Mark D. VandenBerg" wrote in message It's better than anything I have on Tivo, that's for sure!
"jonah" wrote:
On Fri, 16 Jun 2006 07:23:02 -0700, Mark D. VandenBerg MarkDVandenBerg@discussions.microsoft.com> wrote:
Considering the amount of posted threads regarding drivers, install problems, etc..., can you imagine the phone calls going to MS support lines from people who have corrupted their systems and can't access the interweb or AOL?
"My printer won't work." "Is your printer plugged in?" "I can't really tell if my printer is plugged in. It's too dark." "Why is it too dark?" "The power's out."
I imagine it's the same people who enjoy the food at state fairs and arenas.
I get a grin just thinking about it!
I propose as a suggestion to MS:
Initiate some sort of user experience/proficiency test before you do this again.
So yeah, anyways, good luck with the whole phone support callcenter thing.
Thats not a bad idea, a multi choice questionaire / comprehension test type of thing generating random questions based on the online Vista Beta documentation to at least make sure people read it properly to find the answers.
I would also say enforced reading of your tips post.
OTOH this is the most amusing NG I have read in years I have been reduced to tears several times.
Jonah